Your Right to Data Portability
Under GDPR Article 20, you have the right to:- Receive your personal data
- Get it in a structured, commonly used format
- Transfer it to another service
What’s Included
Your data export contains:Requesting an Export
Data exports are handled by request:1
Email us
Email hi@ticketcord.net from the address on your TicketCord account
2
Tell us the scope
Say you’d like a data export and which account it’s for
3
Receive your export
We’ll reply with your export
Export Format
File Structure
Your export is a ZIP file containing:Data Format
- JSON files: Machine-readable structured data
- HTML files: Human-readable transcripts
- UTF-8 encoding: Proper character support
- Timestamps: ISO 8601 format
Download & Security
Download Link
When ready, you’ll receive:- Email notification
- Secure download link
- Link valid for 7 days
Security Measures
- Links are unique and single-use
- HTTPS encrypted download
- Identity verification required
- Automatic expiration
Using Your Export
Viewing Data
- JSON files can be opened in any text editor
- Use JSON viewers for better formatting
- Transcripts open in any browser
Importing Elsewhere
Your data is portable:- Standard JSON format
- Can be processed by other tools
- No proprietary formats
Multiple Languages
The export interface supports all TicketCord languages:- Export request page translated
- Email notifications in your language
- Data content in original language
Export Limitations
What’s NOT Included
Rate Limits
- One export request per 24 hours
- Prevents abuse
- Contact support for urgent needs
Data Deletion
After exporting, you may also request deletion of your data:- Email hi@ticketcord.net from the address on your account
- Say which account you want closed and confirm you understand the deletion is permanent
- We process requests within two business days — see Delete your account
For Server Owners
Guild Data
As a server owner, your export includes:- Your server configurations
- Staff settings you created
- Tickets in servers you own
Other Users’ Tickets
You won’t receive:- Content of tickets you didn’t create
- Other users’ personal information
- Staff members’ private data
Compliance
GDPR
Compliant with:- Article 15: Right of access
- Article 20: Right to data portability
- Provided within 30 days
Other Regulations
Also supports:- CCPA (California)
- UK GDPR
- Other privacy laws
Troubleshooting
Email not received
Email not received
Check spam folder. Verify email in settings is correct.
Download link expired
Download link expired
Request a new export from the dashboard.
Export seems incomplete
Export seems incomplete
Large exports may take time. Wait for completion email.
Can't open JSON files
Can't open JSON files
Use a text editor or online JSON viewer.
Need Help?
Contact support for export assistance