DM Welcome Messages

Send personalized welcome messages to new members when they join your Discord server.

What Are DM Welcome Messages?

When a new member joins your server, TicketCord can:

Send them a direct message automatically
Welcome them to your community
Provide helpful links and information
Explain how to get support

Setting Up DM Welcome

Navigate to Settings

Dashboard → Configuration → Welcome Messages

Enable DM Welcome

Toggle DM Welcome on

Customize Message

Write your welcome message

Add Embed (Optional)

Create a rich embed for the message

Save

DM welcome is now active

Message Configuration

Plain Text Message

Simple text-only welcome:

Welcome to our server, {{user}}!

We're glad to have you here. If you need any help, 
just open a ticket by clicking the button in #support.

Enjoy your stay!

Rich Embed

Create a visually appealing embed:

Field	Purpose
Title	Headline (e.g., “Welcome!”)
Description	Main welcome text
Color	Sidebar color
Thumbnail	Server logo
Fields	Links, rules, info
Footer	Additional note

Available Variables

Personalize messages with variables:

Variable	Replaced With
`{{user}}`	New member’s name
`{{user_mention}}`	@mention of member
`{{server}}`	Server name
`{{member_count}}`	Current member count
`{{date}}`	Current date

Example with Variables

Welcome to {{server}}, {{user}}! 🎉

You're member #{{member_count}}!

Need help? Just open a support ticket and our team will assist you.

Embed Design

Using Embed Designer

Click Create Embed in welcome settings
Design your embed visually
Preview how it looks
Save when satisfied

Sample Welcome Embed

╔═══════════════════════════════════════╗
║  🎉 Welcome to Awesome Community!     ║
╠═══════════════════════════════════════╣
║  Hey {{user}}!                        ║
║                                       ║
║  Thanks for joining us. Here are      ║
║  some helpful links to get started:   ║
║                                       ║
║  📜 Rules: #rules                     ║
║  💬 Chat: #general                    ║
║  🎫 Support: #support                 ║
╠═══════════════════════════════════════╣
║  Need help? Open a ticket anytime!    ║
╚═══════════════════════════════════════╝

Delivery Options

Timing

Configure when the message sends:

Option	Description
Immediate	Send as soon as they join
Delayed	Wait X seconds/minutes

A small delay (10-30 seconds) can feel more natural than instant messages.

Conditions

Optionally send only if:

Member accepts rules (if using Discord’s rules screening)
Member has verified email
Member is not a bot

Handling Failures

Why DMs Might Fail

DMs can fail to deliver if:

User has DMs disabled from server members
User blocked the bot
Discord rate limits

Fallback Options

When DM fails:

Option	Description
None	Do nothing
Channel Message	Post in a channel instead
Log	Record failure for review

Best Practices

Keep It Brief Long messages feel overwhelming. Stick to essentials.

Be Helpful Include useful links: rules, FAQ, support channel.

Don’t Spam One welcome message is enough. Avoid multiple messages.

Test It Send yourself a test message to verify formatting.

Example Messages

Simple Welcome

Welcome to our community, {{user}}! 

If you need any help, head to #support and click the button to open a ticket.

Detailed Welcome

Welcome to {{server}}, {{user}}! 🎉

Here's everything you need to get started:

📋 Read the rules in #rules
💬 Introduce yourself in #introductions  
❓ Ask questions in #general
🎫 Need support? Open a ticket in #support

Our team is here to help. Enjoy your stay!

Support-Focused

Hi {{user}}, welcome!

Quick tip: If you ever need help, just head to #support and click "Create Ticket". 

Our team typically responds within a few hours.

Have a great time here!

Monitoring

Delivery Stats

Track welcome message performance:

Messages sent
Delivery failures
Failure reasons

Review Logs

View recent welcome activities:

Who received messages
When sent
Delivery status

Troubleshooting

Messages not sending

Check that DM Welcome is enabled and your bot has proper permissions.

High failure rate

Many users disable DMs from server members. Consider a fallback channel message.

Message looks wrong

Preview your message before enabling. Check variable syntax.

Need Help?

Questions about DM welcome? Join our Discord

Getting Started

Dashboard

Bot

Commands

Configuration

AI Features

Features

Integrations

Billing

Support

What Are DM Welcome Messages?

Setting Up DM Welcome

Message Configuration

Plain Text Message

Rich Embed

Available Variables

Example with Variables

Embed Design

Using Embed Designer

Sample Welcome Embed

Delivery Options

Timing

Conditions

Handling Failures

Why DMs Might Fail

Fallback Options

Best Practices

Example Messages

Simple Welcome

Detailed Welcome

Support-Focused

Monitoring

Delivery Stats

Review Logs

Troubleshooting

Need Help?

​What Are DM Welcome Messages?

​Setting Up DM Welcome

​Message Configuration

​Plain Text Message

​Rich Embed

​Available Variables

​Example with Variables

​Embed Design

​Using Embed Designer

​Sample Welcome Embed

​Delivery Options

​Timing

​Conditions

​Handling Failures

​Why DMs Might Fail

​Fallback Options

​Best Practices

​Example Messages

​Simple Welcome

​Detailed Welcome

​Support-Focused

​Monitoring

​Delivery Stats

​Review Logs

​Troubleshooting

Need Help?

What Are DM Welcome Messages?

Setting Up DM Welcome

Message Configuration

Plain Text Message

Rich Embed

Available Variables

Example with Variables

Embed Design

Using Embed Designer

Sample Welcome Embed

Delivery Options

Timing

Conditions

Handling Failures

Why DMs Might Fail

Fallback Options

Best Practices

Example Messages

Simple Welcome

Detailed Welcome

Support-Focused

Monitoring

Delivery Stats

Review Logs

Troubleshooting