Commands Overview

TicketCord provides a comprehensive set of slash commands for managing your ticket system. Commands are organized by function and have specific permission requirements.

Quick Reference

Command	Permission	Plan	Description
`/help`	Everyone	All	View available commands
`/close`	Creator/Staff	All	Close the current ticket
`/reopen`	Creator/Staff	All	Reopen a closed ticket
`/claim`	Staff	All	Claim a ticket
`/unclaim`	Claimer/Staff	All	Release a claimed ticket
`/add`	Creator/Staff	All	Add user or role to ticket
`/remove`	Creator/Staff	All	Remove user or role from ticket
`/rename`	Creator/Staff	All	Rename a ticket channel
`/closerequest`	Staff	All	Request ticket closure from creator
`/transcript`	Creator/Staff	All	Generate ticket transcript
`/note`	Staff	All	Manage internal staff notes
`/tag`	Staff	All	Manage ticket tags
`/embed`	Manage Messages	All	Send custom embed message
`/setup`	Administrator	All	Create ticket infrastructure
`/on-call`	Staff/Everyone	All	Manage on-call status
`/reply`	Staff	Basic+	Send canned response
`/priority`	Staff	AI Plan	Set ticket priority
`/stats`	Staff	Pro+	View ticket statistics
`/approval`	Staff	Enterprise	Manage approval workflow
`/purge`	Server Owner	All	Bulk delete tickets
`Find ticket`	Staff	All	Context menu: find user’s tickets

Permission Levels

Commands check permissions in real-time. If staff roles change, permissions update immediately.

Level	Who
Everyone	Any user in the server
Creator	The user who opened the ticket
Staff	Users with configured staff roles
Claimer	Staff member who claimed the ticket
Manage Messages	Users with Discord’s Manage Messages permission
Administrator	Users with Discord’s Administrator permission
Server Owner	The server owner only

Plan Requirements

Some commands require specific subscription plans:

Plan	Features
Free	Basic ticket management commands
Basic	+ Canned responses (`/reply`)
Pro	+ Statistics (`/stats`), AI priority
Enterprise	+ Approval workflow (`/approval`)

Most ticket management commands work on all plans. AI-powered features require Pro or higher.

Command Categories

Ticket Management

Open, close, claim, and manage tickets

Staff Tools

Notes, tags, transcripts, and quick replies

Administration

Setup, embeds, approvals, and bulk operations

Utility

Help, on-call status, and user lookups

Getting Started

Dashboard

Bot

Commands

Configuration

AI Features

Features

Integrations

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Support

Quick Reference

Permission Levels

Plan Requirements

Command Categories

Ticket Management

Staff Tools

Administration

Utility

​Quick Reference

​Permission Levels

​Plan Requirements

​Command Categories

Ticket Management

Staff Tools

Administration

Utility

Quick Reference

Permission Levels

Plan Requirements

Command Categories