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Customize your TicketCord experience with profile settings, notifications, themes, and more.

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Accessing Settings

1

Open Dashboard

Go to ticketcord.net/dashboard
2

Click Profile

Click your avatar in the top right corner
3

Select Settings

Choose Settings from the dropdown

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Profile Settings

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Basic Information

Your profile shows:

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Updating Profile

  • Display Name: Your preferred name shown in the dashboard
  • Profile syncs automatically from Discord
  • To change avatar/username, update in Discord

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Notification Settings

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Email Notifications

Configure which emails you receive:

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Dashboard Notifications

In-app notifications for:
  • Ticket activity
  • Bot status changes
  • System alerts
  • Feature tips

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Managing Notifications

1

Go to Notifications

Settings → Notifications
2

Toggle Categories

Enable/disable notification types
3

Save Changes

Changes apply immediately

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Theme Settings

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Dark/Light Mode

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Changing Theme

  1. Go to Settings → Appearance
  2. Select your preferred theme
  3. Theme applies immediately
Use the keyboard shortcut to quickly toggle theme (shown in Settings).

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Language Settings

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Supported Languages

The dashboard is available in:
  • English
  • Deutsch (German)
  • Español (Spanish)
  • Français (French)
  • Nederlands (Dutch)
  • Português (Portuguese)
  • Русский (Russian)

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Changing Language

1

Go to Settings

Settings → Language
2

Select Language

Choose from the dropdown
3

Confirm

Page reloads in new language
Bot messages to users use a separate language setting configured per-server (18 languages available).

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Keyboard Shortcuts

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Viewing Shortcuts

Press Ctrl/Cmd + / anywhere to see all available shortcuts.

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Common Shortcuts

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Command Palette

The command palette (Ctrl/Cmd + K) lets you:
  • Navigate to any page
  • Search tickets
  • Run quick actions
  • Access settings

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Privacy Settings

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Data Controls

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Export Your Data

Data export is handled by request:
  1. Email hi@ticketcord.net from the address on your TicketCord account
  2. Say you’d like a data export and which account it’s for
  3. We’ll reply with your export
See the data export guide and our Privacy Policy for more information.

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Delete Account

Account deletion is permanent and cannot be undone. All bots, tickets, and data are permanently deleted.
Account deletion isn’t self-serve today. To delete your account:
  1. Email hi@ticketcord.net from the address on your TicketCord account
  2. Say which account you want closed
  3. Confirm in a sentence that you understand the deletion is permanent
Requests are processed within two business days, and we’ll email you when it’s done. You can delete individual tickets and bots from the dashboard yourself at any time. Full walkthrough: Delete your account.

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Session Management

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Active Sessions

View where you’re signed in:
  • Browser/device type
  • Location (approximate)
  • Last active time
  • Current session indicator

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Signing Out

  • This device: Click Sign Out in profile menu
  • All devices: Settings → Security → Sign Out Everywhere

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Connected Services

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Discord Connection

Your Discord account is the primary authentication:
  • Cannot be changed (sign in with different account to switch)
  • Permissions requested during sign-in
  • Revoke access in Discord settings if needed

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Revoking Access

To disconnect TicketCord from Discord:
  1. Go to Discord → User Settings → Authorized Apps
  2. Find TicketCord
  3. Click Deauthorize
Revoking Discord access will sign you out of TicketCord but won’t delete your data.

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Billing Settings

Access billing from Settings or Profile menu:
  • View current plan
  • Manage subscription
  • Update payment method
  • View invoices
See Manage Subscription for details.

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Help & Support

From settings, you can:
  • View documentation
  • Contact support
  • Report bugs
  • Submit feature requests

Need Help?

Join our Discord for support