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These commands control the core ticket lifecycle and are available on all plans.

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/close

Close the current ticket channel.
Permission: Ticket creator or staff What happens:
  • Channel is renamed from ticket-XXXX to closed-XXXX
  • Ticket is moved to the closed tickets category
  • Creator loses access to send messages
  • Ticket messages are compressed for storage
  • Transcript is generated (if auto-transcript is enabled)
If Skip Close Confirmation is enabled in your dashboard settings, the ticket closes immediately. Otherwise, you’ll see a confirmation dialog.
Example:

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/reopen

Reopen a closed ticket.
Permission: Ticket creator or staff What happens:
  • Channel is renamed from closed-XXXX back to ticket-XXXX
  • Ticket is moved back to the open tickets category
  • Creator regains full access
  • Status changes from “closed” to “open”
Reopening preserves the full conversation history - nothing is lost.

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/claim

Claim ownership of a ticket.
Permission: Staff only What happens:
  • Your name is displayed as the ticket handler
  • Other staff can see who’s working on it
  • Prevents duplicate effort on the same ticket
  • Claim information shows in the ticket channel
Only one staff member can claim a ticket at a time. Use /unclaim to release it.

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/unclaim

Release your claim on a ticket.
Permission: The claimer or any staff member What happens:
  • Removes the claim from the ticket
  • Other staff can now claim it
  • Claim message is deleted from channel
Staff members can unclaim tickets claimed by others to help redistribute workload.

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/add

Add a user or role to the current ticket.
Permission: Ticket creator or staff What happens:
  • User/role gains access to view and send messages in the ticket
  • A notification is sent to the channel
  • Added users can participate in the conversation
Example:

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/remove

Remove a user or role from the current ticket.
Permission: Ticket creator or staff What happens:
  • User/role loses access to the ticket channel
  • They can no longer view or send messages
  • A notification is sent to the channel
You cannot remove the ticket creator or staff roles from a ticket.

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/rename

Rename the current ticket channel.
Permission: Ticket creator or staff What happens:
  • Channel name changes to ticket-XXXX-newname
  • Original ticket number is preserved
  • Helps identify tickets by topic
Example:
Channel names follow Discord’s naming rules - lowercase, no spaces, max 100 characters.

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/closerequest

Request that the ticket creator close their ticket.
Permission: Staff only What happens:
  • Creator receives a message asking if their issue is resolved
  • They can choose to close the ticket or keep it open
  • Useful when staff believe the issue is resolved
Example:
This is more polite than closing directly - it gives the user a chance to ask follow-up questions.

Staff Tools

Learn about notes, tags, and transcripts