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Save time by performing actions on multiple tickets simultaneously.
Bulk operations are available on Basic plan and above.

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What Are Bulk Operations?

Bulk operations let you:
  • Select multiple tickets
  • Apply an action to all at once
  • Complete tasks faster
  • Maintain consistency

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Available Bulk Actions

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Using Bulk Operations

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Selecting Tickets

1

Go to Tickets

Dashboard → Tickets
2

Select Tickets

Check boxes next to tickets to select
3

Or Select All

Use the header checkbox to select all visible
4

View Count

Selected count shows in toolbar

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Selection Options

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Performing the Action

1

Select Tickets

Check boxes for desired tickets
2

Click Action

Choose action from toolbar
3

Configure

Set options if applicable
4

Confirm

Review and confirm
5

Wait

Progress indicator shows completion

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Bulk Close

Close multiple tickets at once:

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Options

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Example Use Cases

  • End-of-week cleanup
  • Close abandoned tickets
  • Resolve batch of similar issues

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Bulk Assign

Assign multiple tickets:

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Options

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Distribution

Optionally distribute evenly:
  • Round-robin assignment
  • Balance workload
  • Avoid overloading one person

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Bulk Priority

Change priority for multiple tickets:
  • Select new priority level
  • All selected tickets updated
  • SLA timers may recalculate

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Bulk Tagging

Add or remove tags:

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Add Tags

  1. Select tickets
  2. Click Add Tag
  3. Choose tag(s)
  4. Apply

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Remove Tags

  1. Select tickets
  2. Click Remove Tag
  3. Choose tag(s) to remove
  4. Apply

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Bulk Export

Export selected tickets:

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Formats

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Process

  1. Select tickets
  2. Click Export
  3. Choose format
  4. Download when ready

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Bulk Delete

Bulk delete is permanent and cannot be undone.

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Confirmation

Before bulk delete:
  1. Count of tickets shown
  2. Warning message displayed
  3. Type confirmation phrase
  4. Click confirm

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What’s Deleted

  • Ticket data
  • Message history
  • Attachments
  • Transcripts
Discord channels can optionally be deleted.

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Using Filters with Bulk

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Filter First

Apply filters to narrow selection:
  1. Set filter criteria
  2. Select all filtered results
  3. Perform bulk action

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Example Workflows

Close all old tickets:
  1. Filter: Status = Open, Updated > 30 days ago
  2. Select All
  3. Bulk Close
Assign unassigned to team:
  1. Filter: Unassigned
  2. Select All
  3. Bulk Assign (round-robin)
Tag VIP tickets:
  1. Filter: User Role = VIP
  2. Select All
  3. Add Tag “VIP”

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Progress and Completion

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Progress Indicator

During bulk operations:
  • Progress bar shows completion
  • Count of processed tickets
  • Estimated time remaining

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Completion Summary

After completion:
  • Success count
  • Failed count (if any)
  • Error details for failures
  • Done notification

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Limitations

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Batch Size

  • Maximum 100 tickets per operation
  • For more, perform multiple batches
  • Large operations may take time

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Rate Limits

  • Discord API limits apply
  • Channel deletion is rate-limited
  • System queues requests appropriately

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Permissions

Actions require appropriate permissions:
  • Delete requires admin
  • Assign requires staff
  • Close requires staff

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Best Practices

Preview First Review your filter before selecting all. Verify you’re affecting intended tickets.
Start Small Test with a few tickets before large bulk operations.
Use Filters Filter down to specific sets rather than manual selection.
Off-Peak Hours Run large operations during low-activity periods.

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Troubleshooting

Check error details. Common causes: permission issues, rate limits.
Large batches take time. Discord rate limits affect channel operations.
You may need to narrow filters or work in smaller batches.

Need Help?

Questions about bulk operations? Join our Discord