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TicketCord offers flexible pricing to fit communities of all sizes, from small Discord servers to large enterprise organizations.

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Plan Comparison

Free

Perfect for small communities getting started with ticket management.
  • 1 custom bot
  • Unlimited tickets
  • 20+ Discord commands
  • Web dashboard access
  • Community support

Basic

All Pro features without AI - great for communities that don’t need AI.
  • 3 custom bots
  • Remove branding
  • Priority support
  • Analytics dashboard
  • 5 custom embeds

Pro

Best for growing communities with AI-powered support.
  • 3 custom bots
  • AI-powered features
  • Knowledge base (2 sources)
  • Atlas AI assistant
  • Priority & duplicate detection

Enterprise

Full access for large organizations with advanced needs.
  • 6 custom bots
  • 15 knowledge base sources
  • Webhooks (20 per guild)
  • SLA management
  • Custom footer/branding

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Detailed Feature Matrix

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Billing Options

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Monthly vs Yearly

Save 17% when you choose yearly billing:
Yearly plans are billed upfront for the full year and automatically renew unless cancelled.

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Free Trial

Paid plans include a 7-day free trial (available once per account):
  • Access to your plan’s features during the trial
  • AI usage during the trial is capped at 1M tokens (instead of the full plan allocation)
  • Cancel anytime before the trial ends
  • Converts to a paid subscription after the trial if a payment method is on file
If you don’t add a payment method before the trial ends, your account will automatically downgrade to the Free plan.

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What Happens When You Upgrade?

1

Instant Access

All new features are available immediately after payment
2

Prorated Billing

If upgrading mid-cycle, you only pay the difference for remaining days
3

Keep Your Data

All your existing tickets, embeds, and settings are preserved

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What Happens When You Downgrade?

  • Features above your new plan limit become read-only
  • Extra bots beyond your limit are automatically stopped
  • Existing tickets and transcripts remain accessible, subject to your plan’s retention policy
  • On a downgrade to Free, closed-ticket content retention resets to the Free policy (up to 90 days) for tickets going forward
  • AI tokens reset to new plan allocation at next billing cycle

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Frequently Asked Questions

Yes! You can upgrade or downgrade your plan at any time from the billing dashboard. Changes take effect immediately.
We accept all major credit cards (Visa, Mastercard, American Express) and some debit cards through Stripe. PayPal is not currently supported.
TicketCord provides immediate access to premium features upon purchase. During checkout, EU customers are asked to waive their 14-day withdrawal right as required by EU law, since digital services begin immediately. Once your paid subscription begins, subscriptions are non-refundable. You can cancel anytime to prevent future charges. Free trial users can cancel at any time without being charged. See our Terms of Service for full details.
Each custom Discord bot you create counts as one bot. A bot can be connected to multiple Discord servers (guilds).
No, AI tokens reset at the beginning of each billing cycle and do not roll over to the next month.
For organizations with special requirements, contact us at hi@ticketcord.net to discuss custom enterprise pricing.

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Ready to Get Started?

Start Free Trial

Try any paid plan free for 7 days

Contact Sales

Questions about Enterprise? Let’s talk