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These utility commands help with general bot usage and team coordination.

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/help

View available commands and get help.
Permission: Everyone What it shows:
  • List of available commands
  • Brief description of each
  • Your permission level
  • Link to documentation
Command visibility depends on your permissions. Staff see more commands than regular users.

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/on-call

Manage your on-call availability status. Shows other staff who’s available to handle tickets.

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Subcommands

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Toggling Status

Permission: Staff only Toggles your availability between:
  • On-Call - You’re available to handle tickets
  • Off-Call - You’re not currently available
Use this when going on break, ending your shift, or focusing on other tasks.

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Viewing Roster

Permission: Everyone Shows:
  • Which staff members are currently on-call
  • When they went on-call
  • Total staff available
Example output:

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Use Cases

On-call status is per-server. Your status in one server doesn’t affect other servers.

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Find Ticket (Context Menu)

Find all tickets created by a specific user. This is a context menu command - right-click on a user to access it.

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How to Use

1

Right-click on a user

Find the user in the member list or a message
2

Select 'Apps'

Hover over the Apps submenu
3

Click 'Find ticket'

The command runs immediately
Permission: Manage Messages (staff)

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What It Shows

  • Open tickets - Active tickets from this user
  • Closed tickets - Previous tickets from this user
  • Channel links - Click to jump to each ticket
  • Ticket status - Current state of each ticket
Example output:

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Use Cases

This is faster than searching in the dashboard when you need quick access to a user’s ticket history.
Deleted ticket channels won’t appear in results, even if the database record exists.

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Command Tips

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Autocomplete

Many commands support autocomplete:
  • Start typing the command
  • Options appear as you type
  • Use arrow keys to navigate
  • Press Tab or Enter to select

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Ephemeral Responses

Some command responses are ephemeral (only visible to you):
  • Error messages
  • Confirmation prompts
  • Sensitive information

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Rate Limits

Discord has rate limits on certain actions:
  • Channel renaming (2 per 10 minutes)
  • Message sending (5 per 5 seconds per channel)
  • Bulk operations may be queued
If you see “Rate limited” errors, wait a moment before trying again.

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Troubleshooting

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Command Not Appearing

  1. Check permissions - You may not have access to that command
  2. Refresh Discord - Press Ctrl+R to refresh the command list
  3. Check plan - Some commands require specific plans
  4. Bot permissions - Ensure the bot has necessary Discord permissions

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Command Errors

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Getting Help

Support Server

Get help from our team via DM

Documentation

Browse the full documentation