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Manage all your custom Discord bots from the dashboard, including creation, configuration, and monitoring.

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Your Bots

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Bot Limits by Plan

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Bot List View

Your bot list shows:
  • Bot name and avatar
  • Status (Online/Offline/Starting)
  • Connected servers count
  • Last activity
  • Quick actions

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Creating a Bot

1

Click Create Bot

From the dashboard, click Create New Bot
2

Create Discord Application

Follow the guide to create a Discord application at discord.dev
3

Enter Credentials

Copy your Bot Token and Client ID into TicketCord
4

Configure Settings

Set bot name, avatar, and initial settings
5

Invite to Server

Use the generated invite link to add your bot to Discord
Never share your bot token publicly. If compromised, regenerate it immediately in Discord Developer Portal.

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Bot Status

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Status Indicators

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Checking Bot Health

The bot detail page shows:
  • Uptime: Time since last restart
  • Latency: Response time to Discord
  • Servers: Connected guild count
  • Last Event: Most recent activity

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Bot Configuration

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Basic Settings

Custom status is available on Basic plan and above.

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Customization (Paid Plans)

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Managing Bot Credentials

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Updating Bot Token

If you need to update your bot token:
1

Generate New Token

In Discord Developer Portal, regenerate your bot token
2

Update in TicketCord

Go to Bot Settings → Credentials
3

Paste New Token

Enter the new token and save
4

Restart Bot

The bot will restart with the new token

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Security Best Practices

  • Regenerate tokens if exposed
  • Use unique tokens per bot
  • Never commit tokens to version control
  • Monitor for unusual activity

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Bot Actions

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Starting/Stopping

  • Start: Connects bot to Discord
  • Stop: Disconnects bot (keeps configuration)
  • Restart: Stops and starts the bot
Stopping a bot doesn’t delete any data. Tickets and configuration are preserved.

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Deleting a Bot

Deleting a bot removes all associated configurations and data. This cannot be undone.
To delete a bot:
  1. Go to Bot Settings → Danger Zone
  2. Click Delete Bot
  3. Confirm by typing the bot name
  4. Bot and all data are permanently removed

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Server Management

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Viewing Connected Servers

For each bot, you can see:
  • All Discord servers where it’s installed
  • Member count per server
  • Configuration status
  • Last activity

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Per-Server Settings

Click a server to manage:
  • Ticket categories and channels
  • Staff roles
  • Welcome messages
  • AI features
  • Automation rules

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Diagnostics

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Bot Health Check

Run diagnostics to check:
  • Discord API connection
  • Database connectivity
  • Permission verification
  • Configuration validation

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Error Codes

If your bot encounters issues, you may see error codes: See Troubleshooting for full error code reference.

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Logs

View recent bot activity:
  • Connection events
  • Command usage
  • Errors and warnings
  • Performance metrics

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Multi-Bot Management

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Organizing Multiple Bots

Use clear naming conventions like “Support Bot - Gaming” and “Support Bot - Sales” to distinguish bots.

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Sharing Configuration

Currently, each bot has independent configuration. To copy settings:
  1. Export configuration from source bot
  2. Import into target bot
  3. Adjust server-specific settings

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Performance Monitoring

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Metrics Available

  • Response Time: Average command latency
  • Uptime: Percentage of time online
  • Tickets Handled: Daily/weekly/monthly counts
  • AI Usage: Token consumption

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Alerts

Set up alerts for:
  • Bot goes offline
  • High error rate
  • Unusual activity
  • Token usage thresholds

Need Help?

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