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The TicketCord dashboard is your central hub for managing bots, viewing tickets, configuring settings, and analyzing support performance.

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Accessing the Dashboard

1

Visit Dashboard

Go to ticketcord.net/dashboard
2

Sign In

Click Sign in with Discord and authorize the application
3

Select a Bot

Choose a bot from your list or create a new one

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Dashboard Layout

The dashboard is organized into several key areas:

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Top Navigation

The left sidebar provides access to all features:
View, search, and manage all tickets for the selected server
Server settings, channels, roles, embeds, and automation
Knowledge base, auto-routing, Atlas AI, and AI settings
Ticket statistics, staff performance, and AI usage
Webhooks and external service connections

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Main Content Area

The central area displays the selected page content, with:
  • Page title and description
  • Action buttons (where applicable)
  • Data tables, forms, or visualizations
  • Pagination for long lists

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Quick Actions

Common actions available from anywhere:
Use the command palette (Ctrl/Cmd + K) to quickly navigate to any page or perform common actions.

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Bot Selection

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Switching Bots

Click the bot selector in the top navigation to:
  • View all your bots
  • See bot status (online/offline)
  • Switch to a different bot
  • Create a new bot

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Server Selection

After selecting a bot, choose a server to manage:
  • Only servers where your bot is installed appear
  • Server icon and name displayed
  • Member count shown
  • Click to switch servers

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Dashboard Pages

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Home / Overview

The dashboard home shows:
  • Quick stats (open tickets, response time, satisfaction)
  • Recent activity feed
  • Alerts and notifications
  • Quick action cards

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Tickets

Learn More

Full guide to ticket management
  • View all tickets (open, closed, pending)
  • Search and filter tickets
  • Bulk actions
  • Export data

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Configuration

Manage your server setup:
  • General: Welcome messages, categories, naming
  • Embeds: Custom ticket embeds
  • Automation: Auto-close, reminders, routing
  • Staff: Roles and permissions
  • Advanced: Business hours, SLA, approvals

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AI Features

Configure AI-powered capabilities:
  • Knowledge Base: Add sources, manage content
  • Auto-Routing: Set up routing rules
  • Atlas AI: Chat with your AI assistant
  • Settings: Toggle features, set thresholds

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Analytics

View performance metrics:
  • Ticket volume trends
  • Resolution times
  • Staff performance
  • Customer satisfaction
  • AI usage and costs

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Integrations

Connect external services:
  • Webhooks: Send events to external URLs
  • Configure webhook events and filters

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User Settings

Access from your profile menu:
  • Profile: Update display name, avatar
  • Notifications: Email and in-app preferences
  • Theme: Light/dark mode
  • Language: Interface language
  • Billing: Subscription management

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Status Indicators

Throughout the dashboard, you’ll see status indicators:

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Mobile Experience

The dashboard is responsive and works on mobile devices:
  • Sidebar collapses to hamburger menu
  • Tables scroll horizontally
  • Touch-friendly controls
  • Core features fully functional
For the best experience, we recommend using a desktop browser for complex configuration tasks.

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Getting Help

If you need assistance:

Documentation

Browse our docs

Discord Support

Join our community