> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ticketcord.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Auto-Close on User Leave

> Automatically close tickets when the user leaves your server

Automatically close tickets when the ticket creator leaves, is kicked, or is banned from your Discord server.

## Why Use This Feature?

When a user leaves your server:

* They can no longer respond to their ticket
* Tickets become unresolvable
* Open tickets clutter your queue
* Staff time is wasted on abandoned tickets

Auto-close on user leave solves this by:

* Detecting when ticket creators leave
* Automatically closing their tickets
* Optionally saving transcripts
* Keeping your ticket queue clean

## How It Works

```
User Leaves Server
       ↓
System Detects Leave
       ↓
Finds User's Open Tickets
       ↓
Closes Tickets
       ↓
Optionally: Generates Transcripts
       ↓
Optionally: Deletes Channels
```

## Setting Up

<Steps>
  <Step title="Navigate to Configuration">
    Dashboard → Configuration → Automation
  </Step>

  <Step title="Find Auto-Close Settings">
    Scroll to **Auto-Close on User Leave**
  </Step>

  <Step title="Enable Feature">
    Toggle the setting on
  </Step>

  <Step title="Configure Options">
    Set transcript and notification preferences
  </Step>

  <Step title="Save">
    Feature is now active
  </Step>
</Steps>

## Configuration Options

### Basic Settings

| Option                  | Description                    |
| ----------------------- | ------------------------------ |
| **Enabled**             | Turn feature on/off            |
| **Generate Transcript** | Save transcript before closing |
| **Delete Channel**      | Remove Discord channel         |
| **Delay**               | Wait X minutes before closing  |

### Close Message

Customize the closure message in the ticket:

```
This ticket has been automatically closed because 
{{user}} is no longer a member of this server.
```

### Transcript Options

If generating transcripts:

| Option            | Description                |
| ----------------- | -------------------------- |
| **Auto-Generate** | Always create transcript   |
| **Store**         | Save to transcript storage |
| **Send to Logs**  | Post in log channel        |

## Trigger Events

The feature triggers when a user:

| Event      | Description                    |
| ---------- | ------------------------------ |
| **Leaves** | User voluntarily leaves server |
| **Kicked** | User is kicked by staff        |
| **Banned** | User is banned from server     |

All events trigger ticket closure by default.

### Configuring Events

You can enable/disable specific triggers:

* Leave: Close when user leaves voluntarily
* Kick: Close when user is kicked
* Ban: Close when user is banned

## Notification Options

### Ticket Closure Embed

When a ticket is auto-closed, an embed is posted:

```
╔═══════════════════════════════════════╗
║  🔒 Ticket Closed                     ║
╠═══════════════════════════════════════╣
║  This ticket was automatically closed ║
║  because the user left the server.    ║
║                                       ║
║  Reason: User Left                    ║
║  Time: January 15, 2026 3:45 PM       ║
╚═══════════════════════════════════════╝
```

### Log Channel

Optionally log auto-closures:

* Send notification to log channel
* Include ticket details
* Track closure reasons

## Multiple Tickets

If a user has multiple open tickets:

* All their tickets are closed
* Each gets its own closure message
* Transcripts generated for each (if enabled)
* Processed sequentially to avoid rate limits

## Delay Option

### Why Use a Delay?

* User might rejoin quickly
* Accidental disconnects happen
* Gives grace period

### How Delay Works

1. User leaves server
2. System waits configured delay (e.g., 5 minutes)
3. If user hasn't rejoined, tickets close
4. If user rejoins, nothing happens

### Configuring Delay

| Delay         | Best For            |
| ------------- | ------------------- |
| 0 (Immediate) | Permanent closures  |
| 5 minutes     | Quick rejoin grace  |
| 30 minutes    | Longer grace period |

## Staff Tickets

### What Happens to Staff?

If a staff member leaves:

* Their tickets remain open (if they created any)
* Tickets they're assigned to are unassigned
* Configurable behavior

### Staff Leave Options

| Option            | Behavior                       |
| ----------------- | ------------------------------ |
| **Treat as User** | Close their tickets            |
| **Keep Open**     | Don't auto-close staff tickets |
| **Unassign Only** | Remove from assigned tickets   |

## Best Practices

<Tip>
  **Enable Transcripts**
  Save transcripts before closing for record-keeping.
</Tip>

<Tip>
  **Use Short Delay**
  5-minute delay handles accidental disconnects without stale tickets.
</Tip>

<Tip>
  **Log Closures**
  Track auto-closures in your log channel for awareness.
</Tip>

<Tip>
  **Review Settings**
  Periodically check if settings match your support needs.
</Tip>

## Interaction with Other Features

### Auto-Close Timer

If both auto-close on leave AND timed auto-close are enabled:

* User leave triggers immediate closure (or after delay)
* Takes precedence over timed auto-close

### SLA

When ticket is auto-closed due to user leaving:

* SLA timer stops
* Not counted as breach (user unavailable)
* Marked as special closure reason

## Troubleshooting

<AccordionGroup>
  <Accordion title="Tickets not closing automatically">
    Check that the feature is enabled and your bot has proper permissions (Manage Channels if deleting).
  </Accordion>

  <Accordion title="Transcripts not generating">
    Verify transcript options are enabled in the auto-close settings.
  </Accordion>

  <Accordion title="User rejoined but ticket still closed">
    If the delay passed before they rejoined, ticket would close. They can open a new one.
  </Accordion>
</AccordionGroup>

<Card title="Need Help?" icon="headset" href="https://ticketcord.net/discord">
  Questions about auto-close? Join our Discord
</Card>