> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ticketcord.com/llms.txt
> Use this file to discover all available pages before exploring further.

# GDPR Data Export

> Export your data for GDPR compliance

Export all your personal data from TicketCord as required by GDPR and other privacy regulations.

## Your Right to Data Portability

Under GDPR Article 20, you have the right to:

* Receive your personal data
* Get it in a structured, commonly used format
* Transfer it to another service

## What's Included

Your data export contains:

| Category        | Data                           |
| --------------- | ------------------------------ |
| **Account**     | Profile, settings, preferences |
| **Bots**        | Bot configurations             |
| **Guilds**      | Server configurations          |
| **Tickets**     | All ticket data you own        |
| **Transcripts** | Generated transcripts          |
| **Analytics**   | Your usage statistics          |
| **Billing**     | Payment history                |

## Requesting an Export

Data exports are handled by request:

<Steps>
  <Step title="Email us">
    Email [hi@ticketcord.net](mailto:hi@ticketcord.net) from the address on your TicketCord account
  </Step>

  <Step title="Tell us the scope">
    Say you'd like a data export and which account it's for
  </Step>

  <Step title="Receive your export">
    We'll reply with your export
  </Step>
</Steps>

See the [data export guide](https://ticketcord.net/help/security/data-export) for what we can hand over and typical turnaround.

## Export Format

### File Structure

Your export is a ZIP file containing:

```
export/
├── account.json
├── bots/
│   ├── bot-123.json
│   └── bot-456.json
├── guilds/
│   ├── guild-789.json
│   └── guild-012.json
├── tickets/
│   ├── ticket-001.json
│   ├── ticket-002.json
│   └── ...
├── transcripts/
│   └── transcript-001.html
├── analytics.json
└── billing.json
```

### Data Format

* **JSON files**: Machine-readable structured data
* **HTML files**: Human-readable transcripts
* **UTF-8 encoding**: Proper character support
* **Timestamps**: ISO 8601 format

## Download & Security

### Download Link

When ready, you'll receive:

* Email notification
* Secure download link
* Link valid for 7 days

### Security Measures

* Links are unique and single-use
* HTTPS encrypted download
* Identity verification required
* Automatic expiration

## Using Your Export

### Viewing Data

* JSON files can be opened in any text editor
* Use JSON viewers for better formatting
* Transcripts open in any browser

### Importing Elsewhere

Your data is portable:

* Standard JSON format
* Can be processed by other tools
* No proprietary formats

## Multiple Languages

The export interface supports all TicketCord languages:

* Export request page translated
* Email notifications in your language
* Data content in original language

## Export Limitations

### What's NOT Included

| Not Included         | Reason            |
| -------------------- | ----------------- |
| Other users' data    | Privacy of others |
| System logs          | Technical data    |
| Aggregated analytics | Not personal data |
| Bot tokens           | Security risk     |

### Rate Limits

* One export request per 24 hours
* Prevents abuse
* Contact support for urgent needs

## Data Deletion

After exporting, you may also request deletion of your data:

1. Email [hi@ticketcord.net](mailto:hi@ticketcord.net) from the address on your account
2. Say which account you want closed and confirm you understand the deletion is permanent
3. We process requests within two business days — see [Delete your account](https://ticketcord.net/help/security/delete-account)

<Warning>
  Account deletion is permanent. Export your data first if you want to keep it.
</Warning>

## For Server Owners

### Guild Data

As a server owner, your export includes:

* Your server configurations
* Staff settings you created
* Tickets in servers you own

### Other Users' Tickets

You won't receive:

* Content of tickets you didn't create
* Other users' personal information
* Staff members' private data

## Compliance

### GDPR

Compliant with:

* Article 15: Right of access
* Article 20: Right to data portability
* Provided within 30 days

### Other Regulations

Also supports:

* CCPA (California)
* UK GDPR
* Other privacy laws

## Troubleshooting

<AccordionGroup>
  <Accordion title="Email not received">
    Check spam folder. Verify email in settings is correct.
  </Accordion>

  <Accordion title="Download link expired">
    Request a new export from the dashboard.
  </Accordion>

  <Accordion title="Export seems incomplete">
    Large exports may take time. Wait for completion email.
  </Accordion>

  <Accordion title="Can't open JSON files">
    Use a text editor or online JSON viewer.
  </Accordion>
</AccordionGroup>

<Card title="Need Help?" icon="headset" href="mailto:hi@ticketcord.net">
  Contact support for export assistance
</Card>