> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ticketcord.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Bulk Operations

> Perform actions on multiple tickets at once

Save time by performing actions on multiple tickets simultaneously.

<Info>
  Bulk operations are available on **Basic** plan and above.
</Info>

## What Are Bulk Operations?

Bulk operations let you:

* Select multiple tickets
* Apply an action to all at once
* Complete tasks faster
* Maintain consistency

## Available Bulk Actions

| Action            | Description                |
| ----------------- | -------------------------- |
| **Close**         | Close all selected tickets |
| **Reopen**        | Reopen closed tickets      |
| **Assign**        | Assign to a staff member   |
| **Unassign**      | Remove assignment          |
| **Set Priority**  | Change priority level      |
| **Add Tag**       | Apply a tag                |
| **Remove Tag**    | Remove a tag               |
| **Move Category** | Change category            |
| **Export**        | Download selected tickets  |
| **Delete**        | Permanently remove         |

## Using Bulk Operations

### Selecting Tickets

<Steps>
  <Step title="Go to Tickets">
    Dashboard → Tickets
  </Step>

  <Step title="Select Tickets">
    Check boxes next to tickets to select
  </Step>

  <Step title="Or Select All">
    Use the header checkbox to select all visible
  </Step>

  <Step title="View Count">
    Selected count shows in toolbar
  </Step>
</Steps>

### Selection Options

| Option              | Description                 |
| ------------------- | --------------------------- |
| **Individual**      | Click checkbox per ticket   |
| **Select All**      | Selects all on current page |
| **Select Filtered** | Select all matching filter  |
| **Deselect All**    | Clear selection             |

### Performing the Action

<Steps>
  <Step title="Select Tickets">
    Check boxes for desired tickets
  </Step>

  <Step title="Click Action">
    Choose action from toolbar
  </Step>

  <Step title="Configure">
    Set options if applicable
  </Step>

  <Step title="Confirm">
    Review and confirm
  </Step>

  <Step title="Wait">
    Progress indicator shows completion
  </Step>
</Steps>

## Bulk Close

Close multiple tickets at once:

### Options

| Option                   | Description                |
| ------------------------ | -------------------------- |
| **Close Reason**         | Optional message           |
| **Generate Transcripts** | Create transcripts for all |
| **Notify Users**         | Send closure notification  |
| **Delete Channels**      | Remove Discord channels    |

### Example Use Cases

* End-of-week cleanup
* Close abandoned tickets
* Resolve batch of similar issues

## Bulk Assign

Assign multiple tickets:

### Options

| Option              | Description            |
| ------------------- | ---------------------- |
| **Assign To**       | Select staff member    |
| **Notify Assignee** | Send notification      |
| **Add Note**        | Optional internal note |

### Distribution

Optionally distribute evenly:

* Round-robin assignment
* Balance workload
* Avoid overloading one person

## Bulk Priority

Change priority for multiple tickets:

* Select new priority level
* All selected tickets updated
* SLA timers may recalculate

## Bulk Tagging

Add or remove tags:

### Add Tags

1. Select tickets
2. Click **Add Tag**
3. Choose tag(s)
4. Apply

### Remove Tags

1. Select tickets
2. Click **Remove Tag**
3. Choose tag(s) to remove
4. Apply

## Bulk Export

Export selected tickets:

### Formats

| Format   | Contents              |
| -------- | --------------------- |
| **CSV**  | Metadata spreadsheet  |
| **JSON** | Full structured data  |
| **PDF**  | Formatted transcripts |

### Process

1. Select tickets
2. Click **Export**
3. Choose format
4. Download when ready

## Bulk Delete

<Warning>
  Bulk delete is permanent and cannot be undone.
</Warning>

### Confirmation

Before bulk delete:

1. Count of tickets shown
2. Warning message displayed
3. Type confirmation phrase
4. Click confirm

### What's Deleted

* Ticket data
* Message history
* Attachments
* Transcripts

Discord channels can optionally be deleted.

## Using Filters with Bulk

### Filter First

Apply filters to narrow selection:

1. Set filter criteria
2. Select all filtered results
3. Perform bulk action

### Example Workflows

**Close all old tickets:**

1. Filter: Status = Open, Updated > 30 days ago
2. Select All
3. Bulk Close

**Assign unassigned to team:**

1. Filter: Unassigned
2. Select All
3. Bulk Assign (round-robin)

**Tag VIP tickets:**

1. Filter: User Role = VIP
2. Select All
3. Add Tag "VIP"

## Progress and Completion

### Progress Indicator

During bulk operations:

* Progress bar shows completion
* Count of processed tickets
* Estimated time remaining

### Completion Summary

After completion:

* Success count
* Failed count (if any)
* Error details for failures
* Done notification

## Limitations

### Batch Size

* Maximum 100 tickets per operation
* For more, perform multiple batches
* Large operations may take time

### Rate Limits

* Discord API limits apply
* Channel deletion is rate-limited
* System queues requests appropriately

### Permissions

Actions require appropriate permissions:

* Delete requires admin
* Assign requires staff
* Close requires staff

## Best Practices

<Tip>
  **Preview First**
  Review your filter before selecting all. Verify you're affecting intended tickets.
</Tip>

<Tip>
  **Start Small**
  Test with a few tickets before large bulk operations.
</Tip>

<Tip>
  **Use Filters**
  Filter down to specific sets rather than manual selection.
</Tip>

<Tip>
  **Off-Peak Hours**
  Run large operations during low-activity periods.
</Tip>

## Troubleshooting

<AccordionGroup>
  <Accordion title="Some tickets failed">
    Check error details. Common causes: permission issues, rate limits.
  </Accordion>

  <Accordion title="Operation is slow">
    Large batches take time. Discord rate limits affect channel operations.
  </Accordion>

  <Accordion title="Can't select all">
    You may need to narrow filters or work in smaller batches.
  </Accordion>
</AccordionGroup>

<Card title="Need Help?" icon="headset" href="https://ticketcord.net/discord">
  Questions about bulk operations? Join our Discord
</Card>