> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ticketcord.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Dashboard Overview

> Navigate and use the TicketCord web dashboard

The TicketCord dashboard is your central hub for managing bots, viewing tickets, configuring settings, and analyzing support performance.

## Accessing the Dashboard

<Steps>
  <Step title="Visit Dashboard">
    Go to [ticketcord.net/dashboard](https://ticketcord.net/dashboard)
  </Step>

  <Step title="Sign In">
    Click **Sign in with Discord** and authorize the application
  </Step>

  <Step title="Select a Bot">
    Choose a bot from your list or create a new one
  </Step>
</Steps>

## Dashboard Layout

The dashboard is organized into several key areas:

### Top Navigation

| Element             | Purpose                                |
| ------------------- | -------------------------------------- |
| **Logo**            | Click to return to dashboard home      |
| **Bot Selector**    | Switch between your bots               |
| **Server Selector** | Switch between Discord servers         |
| **Profile Menu**    | Access settings, billing, and sign out |

### Sidebar Navigation

The left sidebar provides access to all features:

<AccordionGroup>
  <Accordion title="Tickets">
    View, search, and manage all tickets for the selected server
  </Accordion>

  <Accordion title="Configuration">
    Server settings, channels, roles, embeds, and automation
  </Accordion>

  <Accordion title="AI Features">
    Knowledge base, auto-routing, Atlas AI, and AI settings
  </Accordion>

  <Accordion title="Analytics">
    Ticket statistics, staff performance, and AI usage
  </Accordion>

  <Accordion title="Integrations">
    Webhooks and external service connections
  </Accordion>
</AccordionGroup>

### Main Content Area

The central area displays the selected page content, with:

* Page title and description
* Action buttons (where applicable)
* Data tables, forms, or visualizations
* Pagination for long lists

## Quick Actions

Common actions available from anywhere:

| Shortcut       | Action                  |
| -------------- | ----------------------- |
| `Ctrl/Cmd + K` | Open command palette    |
| `Ctrl/Cmd + /` | Show keyboard shortcuts |
| `Ctrl/Cmd + B` | Toggle sidebar          |

<Tip>
  Use the command palette (`Ctrl/Cmd + K`) to quickly navigate to any page or perform common actions.
</Tip>

## Bot Selection

### Switching Bots

Click the bot selector in the top navigation to:

* View all your bots
* See bot status (online/offline)
* Switch to a different bot
* Create a new bot

### Server Selection

After selecting a bot, choose a server to manage:

* Only servers where your bot is installed appear
* Server icon and name displayed
* Member count shown
* Click to switch servers

## Dashboard Pages

### Home / Overview

The dashboard home shows:

* Quick stats (open tickets, response time, satisfaction)
* Recent activity feed
* Alerts and notifications
* Quick action cards

### Tickets

<Card title="Learn More" icon="ticket" href="/dashboard/ticket-management">
  Full guide to ticket management
</Card>

* View all tickets (open, closed, pending)
* Search and filter tickets
* Bulk actions
* Export data

### Configuration

Manage your server setup:

* **General**: Welcome messages, categories, naming
* **Embeds**: Custom ticket embeds
* **Automation**: Auto-close, reminders, routing
* **Staff**: Roles and permissions
* **Advanced**: Business hours, SLA, approvals

### AI Features

Configure AI-powered capabilities:

* **Knowledge Base**: Add sources, manage content
* **Auto-Routing**: Set up routing rules
* **Atlas AI**: Chat with your AI assistant
* **Settings**: Toggle features, set thresholds

### Analytics

View performance metrics:

* Ticket volume trends
* Resolution times
* Staff performance
* Customer satisfaction
* AI usage and costs

### Integrations

Connect external services:

* **Webhooks**: Send events to external URLs
* Configure webhook events and filters

## User Settings

Access from your profile menu:

* **Profile**: Update display name, avatar
* **Notifications**: Email and in-app preferences
* **Theme**: Light/dark mode
* **Language**: Interface language
* **Billing**: Subscription management

## Status Indicators

Throughout the dashboard, you'll see status indicators:

| Indicator | Meaning               |
| --------- | --------------------- |
| 🟢 Green  | Online/Active/Success |
| 🟡 Yellow | Warning/Pending       |
| 🔴 Red    | Offline/Error/Urgent  |
| ⚪ Gray    | Inactive/Disabled     |

## Mobile Experience

The dashboard is responsive and works on mobile devices:

* Sidebar collapses to hamburger menu
* Tables scroll horizontally
* Touch-friendly controls
* Core features fully functional

<Note>
  For the best experience, we recommend using a desktop browser for complex configuration tasks.
</Note>

## Getting Help

If you need assistance:

<CardGroup cols={2}>
  <Card title="Documentation" icon="book" href="/">
    Browse our docs
  </Card>

  <Card title="Discord Support" icon="discord" href="https://ticketcord.net/discord">
    Join our community
  </Card>
</CardGroup>