> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ticketcord.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Commands Overview

> Complete reference for all TicketCord slash commands

TicketCord provides a comprehensive set of slash commands for managing your ticket system. Commands are organized by function and have specific permission requirements.

## Quick Reference

| Command         | Permission      | Plan       | Description                         |
| --------------- | --------------- | ---------- | ----------------------------------- |
| `/help`         | Everyone        | All        | View available commands             |
| `/close`        | Creator/Staff   | All        | Close the current ticket            |
| `/reopen`       | Creator/Staff   | All        | Reopen a closed ticket              |
| `/claim`        | Staff           | All        | Claim a ticket                      |
| `/unclaim`      | Claimer/Staff   | All        | Release a claimed ticket            |
| `/add`          | Creator/Staff   | All        | Add user or role to ticket          |
| `/remove`       | Creator/Staff   | All        | Remove user or role from ticket     |
| `/rename`       | Creator/Staff   | All        | Rename a ticket channel             |
| `/closerequest` | Staff           | All        | Request ticket closure from creator |
| `/transcript`   | Creator/Staff   | All        | Generate ticket transcript          |
| `/note`         | Staff           | All        | Manage internal staff notes         |
| `/tag`          | Staff           | All        | Manage ticket tags                  |
| `/embed`        | Manage Messages | All        | Send custom embed message           |
| `/setup`        | Administrator   | All        | Create ticket infrastructure        |
| `/on-call`      | Staff/Everyone  | All        | Manage on-call status               |
| `/reply`        | Staff           | Basic+     | Send canned response                |
| `/priority`     | Staff           | AI Plan    | Set ticket priority                 |
| `/stats`        | Staff           | Pro+       | View ticket statistics              |
| `/approval`     | Staff           | Enterprise | Manage approval workflow            |
| `/purge`        | Server Owner    | All        | Bulk delete tickets                 |
| `Find ticket`   | Staff           | All        | Context menu: find user's tickets   |

## Permission Levels

<Info>
  Commands check permissions in real-time. If staff roles change, permissions update immediately.
</Info>

| Level               | Who                                             |
| ------------------- | ----------------------------------------------- |
| **Everyone**        | Any user in the server                          |
| **Creator**         | The user who opened the ticket                  |
| **Staff**           | Users with configured staff roles               |
| **Claimer**         | Staff member who claimed the ticket             |
| **Manage Messages** | Users with Discord's Manage Messages permission |
| **Administrator**   | Users with Discord's Administrator permission   |
| **Server Owner**    | The server owner only                           |

## Plan Requirements

Some commands require specific subscription plans:

| Plan           | Features                             |
| -------------- | ------------------------------------ |
| **Free**       | Basic ticket management commands     |
| **Basic**      | + Canned responses (`/reply`)        |
| **Pro**        | + Statistics (`/stats`), AI priority |
| **Enterprise** | + Approval workflow (`/approval`)    |

<Tip>
  Most ticket management commands work on all plans. AI-powered features require Pro or higher.
</Tip>

## Command Categories

<CardGroup cols={2}>
  <Card title="Ticket Management" icon="ticket" href="/commands/ticket-management">
    Open, close, claim, and manage tickets
  </Card>

  <Card title="Staff Tools" icon="wrench" href="/commands/staff-tools">
    Notes, tags, transcripts, and quick replies
  </Card>

  <Card title="Administration" icon="gear" href="/commands/admin">
    Setup, embeds, approvals, and bulk operations
  </Card>

  <Card title="Utility" icon="circle-info" href="/commands/utility">
    Help, on-call status, and user lookups
  </Card>
</CardGroup>