> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ticketcord.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Bot Overview

> Understanding your TicketCord bot and its capabilities

## What is TicketCord?

TicketCord is a white-label Discord ticket bot that lets you run your own fully customized support system. Each bot you create is completely independent with its own:

* Name and avatar
* Embed colors and branding
* Configuration and settings
* Ticket data and transcripts

## Key Features

### Ticket Management

* **Custom panels** - Create ticket panels with buttons or dropdown menus
* **Multiple categories** - Organize tickets by type (support, sales, etc.)
* **Claiming system** - Staff can claim tickets to avoid duplicated effort
* **Auto-close** - Automatically close inactive tickets

### AI Features

<Info>AI features require a Pro or Enterprise plan.</Info>

* **Atlas AI** - Dashboard assistant for analytics and insights
* **Knowledge Base** - Auto-suggest answers from your documentation
* **Smart Routing** - Automatically assign tickets to the right team
* **Priority Detection** - AI-powered ticket prioritization

### Customization

* **Custom embeds** - Design ticket panels with the embed builder
* **Application forms** - Collect information before ticket creation
* **Custom footer** - Remove or customize the bot's footer text
* **White-label** - Full branding control on Enterprise plan

## Plan Comparison

| Feature         | Free      | Pro       | Enterprise |
| --------------- | --------- | --------- | ---------- |
| Custom bots     | 1         | 3         | 6          |
| Tickets         | Unlimited | Unlimited | Unlimited  |
| AI Tokens       | -         | 10M/month | 30M/month  |
| Custom branding | No        | Yes       | Yes        |
| Knowledge base  | -         | 2 sources | 15 sources |

<Card title="Get Started" icon="rocket" href="/quickstart">
  Set up your first bot in minutes
</Card>