> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ticketcord.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Invoices & Payment History

> View and download your TicketCord invoices and payment history

Access all your billing documents and payment records from the TicketCord dashboard.

## Viewing Your Invoices

<Steps>
  <Step title="Open Dashboard">
    Go to [ticketcord.net/dashboard](https://ticketcord.net/dashboard) and sign in
  </Step>

  <Step title="Navigate to Billing">
    Click your profile icon → **Billing**
  </Step>

  <Step title="View Payment History">
    Scroll down to see your complete payment history
  </Step>
</Steps>

## Invoice Information

Each invoice includes:

| Field          | Description                              |
| -------------- | ---------------------------------------- |
| Invoice Number | Unique identifier for the transaction    |
| Date           | When the payment was processed           |
| Plan           | The subscription plan purchased          |
| Billing Period | Start and end dates of the billing cycle |
| Amount         | Total charged (including any discounts)  |
| Status         | Paid, Pending, or Failed                 |
| Payment Method | Last 4 digits of the card used           |

## Downloading Invoices

To download a PDF invoice:

1. Find the invoice in your payment history
2. Click the **Download** or **PDF** icon next to it
3. The invoice will download to your device

<Tip>
  Downloaded invoices are formatted for business use and include all details needed for expense reporting or tax purposes.
</Tip>

## Invoice Contents

Your PDF invoice includes:

* TicketCord company information
* Your billing details
* Invoice number and date
* Itemized charges
* Applied discounts or credits
* Tax information (if applicable)
* Payment method used
* Total amount paid

## Managing Billing Information

### Updating Your Billing Email

Invoices are sent to your account email by default. To use a different email:

1. Go to **Billing** → **Billing Details**
2. Update the billing email address
3. Save changes

### Adding Company Information

For business invoices, you can add:

* Company name
* VAT/Tax ID (for EU businesses)
* Billing address

<Note>
  Adding a valid EU VAT number may exempt you from VAT charges on your subscription.
</Note>

## Payment Statuses

| Status       | Meaning                           |
| ------------ | --------------------------------- |
| **Paid**     | Payment successfully processed    |
| **Pending**  | Payment is being processed        |
| **Failed**   | Payment could not be processed    |
| **Refunded** | Payment was refunded to your card |

## Failed Payments

If a payment fails:

1. **Check Your Card**: Ensure your payment method is valid and has sufficient funds
2. **Update Payment**: Go to Billing → Payment Methods to update your card
3. **Retry Payment**: Click **Retry** next to the failed payment
4. **Grace Period**: You have a few days to resolve payment issues before service interruption

<Warning>
  After multiple failed payment attempts, your account may be downgraded to the Free plan. All your data is preserved and you can resubscribe anytime.
</Warning>

## Refunds

### Requesting a Refund

To request a refund, contact us at [hi@ticketcord.net](mailto:hi@ticketcord.net) with:

* Your account email
* Invoice number
* Reason for refund request

### EU Withdrawal Rights

Under EU law (Directive 2011/83/EU), consumers have a 14-day withdrawal right for digital goods. However, since TicketCord provides **immediate access** to premium features upon purchase, you are asked to waive this right during checkout. Once you consent and your subscription begins, it is non-refundable.

If you did not waive this right during checkout and have not used any paid features, you may still be eligible for withdrawal within 14 days. Contact us at [hi@ticketcord.net](mailto:hi@ticketcord.net) with your invoice details.

See our [Terms of Service](https://ticketcord.net/terms) for full details.

### Refund Processing

* Refunds are processed to your original payment method
* Processing time: 5-10 business days
* Partial refunds may be issued for prorated periods

## Tax Information

### VAT for EU Customers

* VAT is charged based on your country of residence
* Businesses with valid VAT IDs may be exempt
* VAT amounts are shown separately on invoices

### Tax Receipts

All invoices serve as tax receipts and include:

* Tax amounts (where applicable)
* Tax identification numbers
* Business registration information

## Billing Support

<AccordionGroup>
  <Accordion title="I didn't receive my invoice">
    Check your spam folder. If still missing, go to Billing to download it directly, or contact support.
  </Accordion>

  <Accordion title="I was charged incorrectly">
    Contact us at [hi@ticketcord.net](mailto:hi@ticketcord.net) with your invoice number and we'll investigate promptly.
  </Accordion>

  <Accordion title="I need an invoice for a past purchase">
    All past invoices are available in your Billing dashboard. You can download them anytime.
  </Accordion>

  <Accordion title="Can I get a custom invoice format?">
    For enterprise customers, we can accommodate special invoicing requirements. Contact [hi@ticketcord.net](mailto:hi@ticketcord.net).
  </Accordion>
</AccordionGroup>

<Card title="Need Billing Help?" icon="headset" href="mailto:hi@ticketcord.net">
  Contact our billing support team
</Card>