> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ticketcord.com/llms.txt
> Use this file to discover all available pages before exploring further.

# AI Features Overview

> Automate your support with intelligent AI-powered features

TicketCord includes powerful AI features that help you provide faster, smarter support. From automatic answers to intelligent routing, AI handles the repetitive work so your team can focus on complex issues.

<Info>
  AI features require a **Pro** or **Enterprise** plan. [View pricing](https://ticketcord.net/pricing)
</Info>

## Available AI Features

<CardGroup cols={2}>
  <Card title="Knowledge Base" icon="book" href="/ai/knowledge-base">
    Teach your bot to automatically answer questions from your documentation and FAQs.
  </Card>

  <Card title="Auto-Routing" icon="route" href="/ai/auto-routing">
    Automatically move tickets to the right category based on content and context.
  </Card>

  <Card title="Priority Detection" icon="flag" href="/ai/priority-detection">
    AI analyzes tickets and sets priority levels (low, medium, high, critical).
  </Card>

  <Card title="Duplicate Detection" icon="copy" href="/ai/duplicate-detection">
    Find and link tickets about the same issue to avoid duplicate work.
  </Card>

  <Card title="Translation" icon="globe" href="/ai/translation">
    Automatically translate messages between customers and staff.
  </Card>

  <Card title="Sentiment Detection" icon="heart" href="/ai/sentiment-detection">
    Detect customer mood and alert staff to frustrated or angry users.
  </Card>

  <Card title="Atlas AI" icon="sparkles" href="/ai/atlas">
    Your dashboard assistant for analytics, insights, and ticket information.
  </Card>
</CardGroup>

## How AI Works

All AI features use the same general workflow:

1. **Trigger** - Something happens (ticket created, message sent, etc.)
2. **Analyze** - AI reads the content and understands context
3. **Action** - AI takes an action (suggest answer, route ticket, etc.)
4. **Learn** - Feedback improves future accuracy

### AI Tokens

AI features use tokens - think of them as the "fuel" for AI operations. Each plan includes a monthly token allowance:

| Plan       | Monthly Tokens | Approximate Uses             |
| ---------- | -------------- | ---------------------------- |
| Pro        | 10 million     | \~2,000-5,000 AI operations  |
| Enterprise | 30 million     | \~6,000-15,000 AI operations |

<Tip>
  Tokens reset monthly, aligned with your billing period. You can monitor usage in **AI Features** → **Usage Overview**.
</Tip>

### What Uses Tokens?

| Feature                   | Token Usage        |
| ------------------------- | ------------------ |
| Knowledge Base suggestion | \~500-2,000 tokens |
| Auto-routing analysis     | \~200-500 tokens   |
| Priority detection        | \~200-500 tokens   |
| Duplicate detection       | \~300-800 tokens   |
| Translation               | \~100-500 tokens   |
| Sentiment detection       | \~100-300 tokens   |
| Atlas AI query            | \~500-3,000 tokens |

<Info>
  Actual token usage varies based on message length and complexity.
</Info>

## Enabling AI Features

Each AI feature can be enabled independently:

1. Go to your bot's dashboard
2. Select your server
3. Click **AI Features** in the sidebar
4. Toggle on the features you want

You don't have to use all features - enable only what you need.

## Best Practices

### Start Small

Don't enable everything at once:

1. Start with one feature (like Knowledge Base)
2. Test it thoroughly
3. Add more features once you're comfortable

### Monitor Usage

Check your token usage regularly:

* **AI Features** → **Usage Overview** shows current usage
* Set up alerts if you're approaching limits
* Consider upgrading if you consistently hit limits

### Combine Features

AI features work well together:

* **Priority Detection** + **Auto-Routing** = High-priority tickets go to senior staff
* **Knowledge Base** + **Sentiment Detection** = Calm AI responses for frustrated users
* **Translation** + **Knowledge Base** = AI answers in the user's language

### Review and Adjust

AI isn't perfect out of the box:

* Check suggestion quality regularly
* Adjust confidence thresholds based on results
* Update your Knowledge Base sources as documentation changes

<Card title="Need Help?" icon="headset" href="https://ticketcord.net/support">
  Get instant support via private DM
</Card>